Returns must be communicated to us within 14 days of receiving your order.
See conditions for more information and this information in German.
If you are not satisfied with the items you ordered or they don't fit, don't worry about shipping them back to us. You will pay the return shipping costs unless we made a mistake or an item is faulty. We recommend sending your return with a service that offers tracking, proof of delivery or purchase of shipping insurance. We cannot refund a return if we have not received it!
Upon receipt of your return, we will refund the original amount paid for the returned items to the payment method you originally used to purchase. If you are returning your entire original order, we will also refund the original shipping costs that you paid.
If you only return part of your original order, we will refund part of the original shipping cost. In the event that your order was eligible for free shipping and you are returning part of your order so that the remaining order falls below the free shipping limit, we reserve the right to deduct the shipping from your refund.